Privacy Policy

Last Updated: June 2026

Nyama Catering Ltd ("Nyama", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quotation, or use our services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Nyama Catering Ltd provides catering, mobile bar, event catering, wedding catering, corporate catering, and related hospitality services throughout the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

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2. Information We Collect

We may collect and process the following information:


Information You Provide

When you submit an enquiry, request a quotation, make a booking, subscribe to our newsletter, or otherwise contact us, we may collect:

  • - Name
    - Email address
    - Telephone number
    - Company name (where applicable)
    - Event details
    - Event location
    - Guest numbers
    - Dietary requirements
    - Information contained in your communications with us

‍Information Collected Automatically

When you visit our website, we may automatically collect:

  • - IP address
    - Browser type and version
    - Device information
    - Operating system
    - Pages visited
    - Time spent on pages
    - Referral source
    - Website usage data

This information helps us improve our website and services.

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3. How We Use Your Information

We use personal information to:

  • - Respond to enquiries
    - Provide quotations
    - Manage bookings
    - Deliver catering and event services
    - Communicate regarding your event
    - Process payments
    - Improve our services
    - Monitor website performance
    - Send marketing communications where you have consented
    - Comply with legal obligations

We only use personal information where we have a lawful basis to do so.

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4. Legal Basis for Processing

Under UK GDPR, we process personal data on one or more of the following legal bases:
Contract

To provide quotations, manage bookings, and deliver services.

Legitimate Interests

To operate and improve our business, website, and customer experience.

Consent

Where you have opted in to receive marketing communications.

Legal Obligation

Where we are required to retain information for tax, accounting, regulatory, or legal purposes.

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5. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you:

  • - Company updates
    - Catering news
    - Event inspiration
    - Promotions and offers
    - Industry insights

You can unsubscribe at any time by:

  • - Clicking the unsubscribe link in our emails; or
    - Contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

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6. Cookies

Our website may use cookies and similar technologies to:

  • - Improve website functionality
    - Analyse website traffic
    - Remember user preferences
    - Enhance user experience

Cookies may include:

Essential Cookies

Required for website operation.

Analytics Cookies

Help us understand how visitors use our website.

Marketing Cookies

May be used to measure the effectiveness of advertising campaigns.

You can control cookies through your browser settings.

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7. Analytics and Third-Party Services

We may use trusted third-party service providers, including:

  • - Website hosting providers
    - Analytics services (such as Google Analytics)
    - Email marketing providers
    - CRM systems
    - Payment processors

These providers may process information on our behalf and are required to handle data securely and lawfully.

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8. Sharing Your Information

We may share personal information with:

  • - Event venues (where necessary)
    - Suppliers and subcontractors involved in delivering your event
    - Payment processors
    - Professional advisers
    - Government authorities where legally required

We do not sell personal information to third parties.

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9. Data Retention

We retain personal information only for as long as necessary to:

  • - Provide services
    - Meet legal and accounting requirements
    - Resolve disputes
    - Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

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10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • - Unauthorised access
    - Loss
    - Misuse
    - Disclosure
    - Alteration
    - Destruction

However, no online transmission or storage method can be guaranteed to be completely secure.

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11. Your Rights

Under UK GDPR, you may have the right to:

  • - Access your personal data
    - Correct inaccurate information
    - Request deletion of personal information
    - Restrict processing
    - Object to processing
    - Withdraw consent
    - Request data portability

To exercise any of these rights, please contact us.

12. International Data Transfers

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Some third-party providers may process information outside the United Kingdom.

Where international transfers occur, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.


13. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

  • Lodge a complaint with the Information Commissioner's Office (ICO)

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it.


14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Your continued use of our website and services after any changes indicates acceptance of the revised policy.


16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns regarding your personal information, please contact us via the contact details provided on our website.

Nyama Catering Ltd
Nyama Catering UK

Data Protection Complaints

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

The ICO is the UK's independent authority for data protection and privacy rights.